Privacy Policy

Effective Date: February 2nd, 2016
Last Updated: August 31st, 2026

This Privacy Policy explains how T-SHIRT ENVY LLC (“TSE,” “T-Shirt Envy,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information in connection with our website, application, accounts, Design Studio, quote and order processes, customer service, pickup, shipping, marketing, and related customer-facing operations.

1. Scope

This Policy applies to personal information TSE handles through customer-facing websites, applications, forms, quote tools, online checkout, electronic invoices, in-store order workflows, customer support, shipping, pickup, and related services.

Employment, contractor, workforce, franchise, or business-to-business administrative data may be subject to separate notices or agreements. Third-party websites and services linked from TSE may have their own privacy practices.

2. Information We Collect

Information you provide

We may collect identifiers and contact information such as name, email address, phone number, billing or shipping address, account details, organization or school information, pickup contact information, and communications.

For custom orders, we may collect order specifications, sizes, quantities, artwork, logos, photographs, names, numbers, dates, proof approvals, customer instructions, production notes, and other content you choose to submit.

Transaction and payment information

We collect order totals, payment status, refunds, dispute information, transaction identifiers, and limited payment-related metadata needed to administer transactions. Payment-card credentials are intended to be handled through approved payment processors or tokenized payment infrastructure rather than stored by TSE as full card numbers or card security codes.

Device and usage information

When you use our website or application, systems may collect IP address, device and browser information, operating system, timestamps, pages or features used, referring information, approximate location derived from IP address, and security or diagnostic events.

Consent and preference information

We may keep records of marketing consent, opt-outs, communication preferences, cookie choices, privacy requests, and the version of disclosures or terms accepted in connection with a transaction.

Information from service providers and business partners

We may receive information from payment processors, shipping carriers, suppliers, communication providers, analytics vendors, fraud-prevention services, social platforms when you interact with them, and other providers used to deliver TSE services.

3. How We Use Information

Create and manage accounts, quotes, orders, proofs, saved designs, production records, pickup, shipping, returns, remakes, and customer service.
Process payments, refunds, payment disputes, invoices, taxes, and related transaction administration.
Prepare artwork, production files, proofs, and technical adjustments needed to perform requested decoration or design services.
Communicate transactional updates, security notices, order questions, pickup notices, shipping updates, and service messages.
Operate, secure, debug, maintain, measure, and improve websites, applications, production systems, and customer workflows.
Prevent fraud, misuse, intellectual-property violations, payment abuse, and security incidents.
Comply with legal, tax, accounting, recordkeeping, safety, and regulatory obligations, and establish or defend legal claims.
Send marketing communications when permitted and subject to the applicable consent and opt-out rules.

4. How We Disclose Information

We may disclose personal information to service providers and other parties when reasonably necessary for the purposes described in this Policy.

Payment processors and financial-service providers.
Website, cloud, hosting, storage, analytics, security, fraud-prevention, and communications providers.
Garment and merchandise suppliers, production partners, or fulfillment providers when needed to fulfill an order.
Shipping carriers, couriers, and delivery providers.
Professional advisers, insurers, auditors, accountants, and legal counsel.
Government authorities or other parties when disclosure is required or permitted by law, or reasonably necessary to protect rights, safety, or security.
A buyer, successor, financing source, or other relevant party in a merger, acquisition, financing, reorganization, or sale of all or part of the business, subject to appropriate safeguards.

5. Sale, Sharing and Targeted Advertising

TSE does not sell personal information for money.

Some state privacy laws use broader definitions of “sale,” “sharing,” or “targeted advertising” that can include certain advertising or cross-context tracking disclosures. TSE will not represent that such activity is occurring unless the applicable technology is actually configured.

If TSE enables technology that constitutes sale, sharing, or targeted advertising under an applicable law, TSE will provide the required notice and opt-out mechanism, and will honor legally recognized opt-out preference signals where required.

6. Cookies, Tags and Similar Technologies

TSE may use cookies, pixels, software development kits, tag-management tools, local storage, and similar technologies. Current website infrastructure may use a tag manager to deploy or control site technologies. The specific downstream tags actually active may change over time.

Technologies may be categorized as strictly necessary, functional, analytics, or advertising. Nonessential technologies will be subject to consent or opt-out controls where applicable law requires them. Browser settings may also allow you to block or delete certain cookies, although doing so can affect site functionality.

TSE should maintain an internal tag inventory identifying each active vendor, purpose, data transmitted, duration, and consent category. The public-facing cookie controls should match that inventory.

7. Marketing Email and Text Messages

Transactional communications about an existing quote, order, account, payment, security event, pickup, or shipment are treated separately from promotional messages.

Marketing email will include legally required sender identification and opt-out mechanisms. Marketing text messages will be sent only under the consent standard applicable to the technology and jurisdiction, and consent to promotional text messages will not be required as a condition of purchase.

TSE may retain consent and suppression records so that marketing preferences can be honored.

8. Artwork, Proofs and Customer Content

Artwork and proof files can contain personal information, including names, photographs, team information, school information, or other content. TSE uses those files to provide design, proofing, production, reorder, support, and recordkeeping functions.

Public portfolio, social-media, or promotional use of customer artwork or finished custom products is not based on ordinary checkout acceptance. TSE will use a separate permission or other lawful basis for public promotional use as described in the Terms & Conditions of Sale.

9. Data Retention

TSE does not apply one universal retention period to every record. We retain information for the period reasonably necessary for the purpose for which it was collected, for legitimate operational needs, and to meet legal, accounting, security, dispute, and recordkeeping obligations.

General working schedule

Account information: while the account is active and for a reasonable closure, backup, fraud-prevention, and legal-hold period after deletion or deactivation.
Orders, invoices, refunds, transaction records, and evidence of policy acceptance: generally up to 7 years after the transaction or longer when required by law or legal hold.
Artwork and approved proofs: generally up to 3 years after the last related order activity, unless the customer requests or uses a longer saved-artwork or reorder feature.
Customer-service communications: generally up to 3 years, with longer retention for disputes, legal holds, or recurring business relationships.
Production and quality-control records: generally 2 to 3 years, with longer retention when tied to a claim, chargeback, warranty issue, or legal hold.
Security and access logs: generally 12 to 24 months unless a longer period is reasonably necessary for an incident, investigation, or legal requirement.
Marketing consent and suppression records: for as long as needed to document consent, honor an opt-out, or meet legal requirements.

10. Security

TSE uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and the systems used. Measures may include role-based access, authentication controls, vendor management, backups, logging, encryption or tokenization where appropriate, and incident-response procedures.

No system or transmission method is guaranteed to be completely secure. If a legally reportable security incident occurs, TSE will provide notices required by applicable law.

11. Your Privacy Choices and Rights

Depending on where you live and whether a particular privacy law applies to TSE, you may have rights to request access, correction, deletion, portability, or information about certain disclosures, and to opt out of certain sale, sharing, targeted advertising, or profiling activities.

TSE may need to verify your identity before completing a request. Authorized-agent requests may require proof of authority. TSE may deny or limit a request when an exception applies, for example when information is needed to complete a transaction, maintain required records, prevent fraud, protect security, exercise legal rights, or comply with law.

Where applicable law provides an appeal right, TSE will provide the applicable appeal process in its response.

12. How to Submit a Privacy Request

Submit privacy questions or requests to privacy@tshirtenvy.co or through a privacy-request method made available on https://tshirtenvy.co. Please describe the request and provide enough information for TSE to identify the relevant account or records.

TSE will not discriminate against a consumer for exercising a privacy right protected by applicable law.

13. Children’s Privacy

TSE’s customer ordering and account services are intended for adults. Individuals under 13 may not create a TSE account, place an order, or directly submit personal information through TSE’s customer website or application.

Youth-sized garments, school orders, team orders, or products intended for children do not by themselves mean TSE is collecting information directly from children. Such orders should be placed and managed by an adult parent, guardian, school representative, coach, organizational representative, or other authorized adult.

If TSE learns that it collected personal information directly from a child under 13 in a manner not permitted by law, TSE will take appropriate steps to delete or otherwise address it.

14. Third-Party Links and Services

TSE websites or applications may link to or integrate third-party services. TSE does not control the privacy practices of an independent third party when that party acts for its own purposes. Review the third party’s privacy notices where appropriate.

15. U.S. Processing and Location Expansion

TSE is based in Florida and currently operates customer-service and production activities from Florida locations. Information may be processed in other U.S. locations by vendors, carriers, suppliers, cloud providers, or future TSE locations.

Before TSE expands into a new state or materially changes advertising, data-sharing, or platform functionality, TSE should review the privacy laws and notices applicable to that expansion.

16. Changes to This Policy

TSE may update this Policy to reflect changes in law, technology, vendors, products, locations, or information practices. The published version should display an effective date or version identifier.

Material changes will be communicated in the manner required by applicable law. A revised Privacy Policy does not retroactively convert a prior data practice into a different practice where additional notice or consent is legally required.

17. Contact

Privacy inquiries: privacy@tshirtenvy.co

T-SHIRT ENVY LLC, 1140 Capital Circle SE, Suite 13, Tallahassee, Florida 32301

Website: https://tshirtenvy.co

By continuing to use our websites or applications, you acknowledge that you have read and understood this Privacy Policy.